FAQ - car & scooter rentals in Nelson Bay


Frequently asked questions - car & scooter rentals

Bay Scoot & Wheels is a locally owned and operated company that makes it easy for residents, tourists and professional visitors to rent a car or scooter. When you visit Nelson Bay or Port Stephens, do so with the freedom to explore the region to your heart’s content. We have the best rental rates for cars and scooters in the region.

Here are our answers to frequently asked questions about our services.

If you have any questions of your own for us, please use our straight forward enquiry form. You can also call or email us and we’ll be happy to provide you with all the information you need on our car and scooter rental services in Nelson Bay and Port Stephens.
Question: Is there anything I cannot do with a Bay Scoot & Wheels car or scooter rental?
Answer: Yes. As per the terms of the Rental Agreement, you may not use the vehicle for any illegal purposes, including towing or pushing other objects, or to carry more passengers than is legally allowed for the vehicle in question.
Question: If I get into an accident, how much do I have to pay?
Question: Is there a discount for longer term rentals?
Question: Where can I pick up my vehicle?
Question: Must I present a credit or debit card when making a booking?
Question: Can I have additional drivers?
Question: Will I be charged any additional amounts for Tolls?
Question: What happens if I receive an infringement/fine while driving a Bay Scoot & Wheels car or scooter rental?
Question: Is there a booking fee when renting a vehicle from Bay Scoot & Wheels?
Question: Can I smoke in the vehicle?
Question: Can I take a pet with me?
Question: What do we do if the hired vehicle gets a flat tyre?
Question: How many kilometers are included in the hire of a vehicle?
Question: Do I need to put fuel in the vehicle?
Question: Do I need to clean the vehicle prior to retuning it?